Location

2121 W Casino Rd
Everett, WA 98204

Position Summary

The On-Call Software Support Analyst provides consultation, support and resolution of client problems in the use of the Skyward application software to ensure that client needs and information requirements are met.  They provide mid-level knowledge of the Skyward software applications to interface with outside agencies.

Essential Functions Include:

• Analyzes and resolves issues reported by clients using knowledge of the business or education environment and software products.
• Coordinates and communicates problem resolution with all appropriate parties.
• Applies knowledge of the Skyward Student or Fiscal software.

Qualifications

This is a mid-level analyst position requiring related college training or computer-related customer application support. Experience working as a Skyward Software Support Analyst or a district user of Skyward applications is required.

Bachelor’s Degree in Education, Accounting, Business, Information Systems, Computer Science or other related field or equivalent education and work experience which provides the skills, knowledge, and abilities to perform the essential functions of the job.

Employment Conditions and Benefits

Benefits include 1 hour of sick leave for every 40 hours worked, Employee Assistance Program, Professional Development and other training opportunities.

Salary Range

How to Apply

Submit a complete application at nwesd.org/jobs. Applications for this position must include:

• Letter of Interest
• Resume
• Other documents may be included at your discretion.